Refund Policy

1. Our 60-Day Comfort Guarantee

At AllbirdShub, we stand behind the quality and comfort of our products. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 60-day return and refund policy. From the day you receive your package, you have two full months to decide if our shoes and apparel are the right fit for your lifestyle.

2. Return Conditions

To ensure a smooth refund process, please adhere to the following guidelines:

  1. Eligibility: Items must be returned within 60 days of the delivery date.

  2. Item Condition: To be eligible for a full refund, items should be in their original condition. We encourage you to try your shoes on indoors to ensure the fit is perfect before wearing them outside.

  3. Documentation: Please include your order number and the email address used for the purchase (service@allbirdshub.com) to help our team identify your return quickly.

3. The Refund Process

We believe in a transparent and efficient financial process: 4. Inspection: Once your return is received at our facility, our team will inspect the item to ensure it meets our return criteria. This process typically takes 2–3 business days. 5. Approval: We will notify you via email once your return has been processed and approved. 6. Refund Timeline: After approval, your refund will be automatically applied to your original method of payment. Please allow 5-10 business days for the funds to appear in your account, depending on your financial institution's processing times.

4. Currency and Fees

  1. Transaction Currency: All refunds are processed in USD, consistent with our store’s pricing and checkout policy.

  2. No Hidden Costs: Since we offer Free Shipping on all original orders, your refund will cover the full purchase price of the returned items. Please note that return shipping costs may be the responsibility of the customer unless the item received was damaged or incorrect.

5. Exchanges

If you simply need a different size or color, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Your original purchase will be refunded within the 5-10 day window once the return is processed.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us immediately at service@allbirdshub.com. In these cases, we will expedite a replacement or a full refund, ensuring you are not out of pocket for any errors on our part.

7. Contact Us

For any questions regarding returns, or to initiate a refund request, please reach out to our customer support team:

  • Email: service@allbirdshub.com

  • Official Website: allbirdshub.com