Privacy Policy

1. Introduction

Welcome to AllbirdShub(allbirdshub.com). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and purchase our sustainable shoes and apparel. By using our services, you agree to the terms described in this policy.

2. Information We Collect

To provide a seamless shopping experience, we collect the following types of information:

  1. Personal Identifiers: Name, shipping address, billing address, and email address (service@allbirdshub.com).

  2. Transaction Details: Information about the products you purchase and payment confirmations. Please note that all transactions are processed in USD.

  3. Technical Data: IP address, browser type, and device information used to access our website for security and optimization purposes.

3. How We Use Your Information

We use your data strictly for the following purposes: 4. Order Fulfillment: To process your orders, which are dispatched within 1-3 business days, and ensure delivery within the 6-12 day window. 5. Customer Support: To respond to your inquiries and manage your 60-day return requests or 5-10 day refund processes. 6. Communication: To send order updates, shipping notifications, and relevant promotional content (which you can opt out of at any time). 7. Site Improvement: To analyze website traffic and improve our product offerings and user interface.

4. Data Security & Payment Processing

We prioritize the security of your information. 8. Secure Transactions: We use industry-standard encryption protocols to protect your data during transmission. 9. Payment Safety: While we display prices and collect payments in USD, we do not store your full credit card or payment credentials on our servers. All payments are handled through secure, third-party payment gateways. 10. Free Shipping & Logistics: Your shipping information is shared only with our trusted logistics partners to facilitate your Free Shipping delivery.

5. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We only share data with service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

6. Your Rights & Choices

You have the right to: 11. Access & Correction: Request a copy of the personal data we hold about you or ask us to correct inaccuracies. 12. Data Deletion: Request that we delete your personal information, subject to certain legal obligations (such as record-keeping for tax and warranty purposes). 13. Opt-Out: Unsubscribe from marketing emails by following the "unsubscribe" link at the bottom of our communications.

7. Cookies

Our website uses cookies to enhance your browsing experience, remember your cart items, and understand how you interact with our site. You can choose to disable cookies through your browser settings, though this may affect certain functionalities of the website.

8. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, please contact our privacy team:

  • Email: service@allbirdshub.com

  • Website: allbirdshub.com